Last updated: 06.16.25

We want you to love your order as much as we love creating it. If something doesn’t work out, here’s how our return process works:

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Return Window

• You have 14 days from the date your order is delivered to create a return.

• Items discounted 25% or more (including BOGOs & mystery items) are final sale and not eligible for refunds.

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Sizing & Measurement Tolerance

• Garment measurements can vary slightly due to manufacturing. We allow a 2" tolerance on key measurements.

• How to measure:

  • Lay the shirt flat on a table.

  • Width (Chest): measure armpit-to-armpit.

  • Length: measure from the highest shoulder point to the bottom hem.

• If your item’s width or length is more than 2" different from our posted size chart, it’s considered defective, and we’ll replace or refund it without fees.

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Return & Exchange Conditions

• Items must be unworn, unwashed, and in original condition.

• We cannot accept items with:

  • Signs of wear (pilling, deodorant stains, strong odors like smoke, cologne, detergent, body odor, etc.)

  • Animal/human hair, glitter, powder, or other residues

• For hygiene reasons, water bottles, face masks, and socks are not returnable.

• Each purchase is eligible for one exchange only (same item, different size).

• Denied returns will be shipped back to the customer within 5–7 business days.

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Refunds & Fees

• Return shipping is not covered by Born of Shadows.

• Original shipping costs are non-refundable.

• A 30% restocking fee applies to:

  • All refunds

  • Any cancellations made after 24 hours of placing your order
    (This fee helps cover production costs since items are made-to-order.)

• Refunds are processed within 1–3 business days after approval and will appear on your original payment method.

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Exchanges

• Exchanges are available for the same item in a different size.

• If your requested size is unavailable, we’ll issue a refund instead.

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Incorrect, Defective, or Damaged Items

If you received the wrong item, a missing item, or a quality issue (misprint, peeling design, crooked print, etc.), email us within 7 days of delivery at support@bornofshadows.co with:

• A photo of the full item, and a close-up of the issue

• For sizing defects: photos of the shirt laid flat with a measuring tape visible (width armpit-to-armpit + length shoulder-to-hem)

If measurements are more than 2" off from our posted size chart, we’ll issue a free replacement or full refund.
Reports after 7 days will be handled under our standard return policy.

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How to Return Your Order

1. Package your items securely and include:

   • Your order number

   • Name and email used on the order

   • Packing slip (if available)

2. Ship to:

Born of Shadows
P.O. Box 473
Santa Teresa, NM 88008-0473
United States

3. We recommend using USPS for the best rates.

4. Once shipped, email your tracking number to support@bornofshadows.co with the subject: “Refund” or “Exchange.”

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Processing Time

• Once we receive your return, we’ll inspect it within 1–3 business days.

• If approved:

  • Refunds will be issued and show back in your account within 1–3 business days.

  • Exchanges will be processed as a new order in your requested size.

• If denied, your item will be reshipped to you within 5–7 business days.